Refund policy
Return & Refund Policy
Effective Date: March 3, 2026
At Mulcart, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process.
1. Return Window
- You may request a return within 7 days of receiving your order.
- The product must be unused, unwashed, and in its original packaging with all tags intact.
2. Non-Returnable Items
The following items cannot be returned:
- Innerwear, lingerie, and swimwear
- Personalized or customized products
- Items marked as "Final Sale" or "Non-Returnable"
- Products with removed tags or damaged packaging
- Gift cards
3. How to Initiate a Return
- Email us at support@mulcart.com with your order number and reason for return.
- Our team will review your request within 24-48 hours.
- Once approved, we will arrange a reverse pickup or share return shipping instructions.
4. Refund Process
- Refunds will be processed within 5-7 business days after we receive and inspect the returned product.
- The refund will be credited to your original payment method.
- For COD orders, refunds will be processed via bank transfer.
5. Damaged or Defective Products
If you receive a damaged, defective, or wrong product, contact us within 48 hours of delivery with photos. We will arrange a free return pickup and send a replacement or full refund.
Contact Us
Email: support@mulcart.com