Privacy Policy

Privacy Policy

Effective Date: March 3, 2026

At Mulcart (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mulcart.com and make purchases from our store.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, shipping and billing address
  • Payment Information: Payment details are processed securely through our payment partners (Razorpay/Shopify Payments). We do not store your credit/debit card details.
  • Order Information: Products purchased, order history, and transaction details
  • Communication Data: Messages sent via contact forms, email, or WhatsApp

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your inquiries and provide customer support
  • Send promotional offers and newsletters (with your consent)
  • Improve our website, products, and services
  • Prevent fraud and ensure secure transactions

3. Information Sharing

We do not sell or rent your personal information. We may share your data with:

  • Shipping Partners: To deliver your orders (e.g., Delhivery, Blue Dart, India Post)
  • Payment Processors: To process your payments securely
  • Analytics Providers: To understand website usage and improve our services
  • Legal Authorities: When required by Indian law or to protect our rights

4. Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and regular security audits to protect your personal information. However, no method of transmission over the Internet is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage cookie settings through your browser preferences.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time
  • Withdraw consent for data processing

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: support@mulcart.com
  • Phone: Available on our Contact page
  • Address: India